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Sunday 12th of October 2008
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Restaurant at The Dog Inn
Such a shame about this place and the sister hotel - The Blazing Donkey in Ham - both ran by the same person (read these reviews too!) unfortunately reading through the other bad reviews we really have to agree and feel sad that so many people's special days are being ruined...the places have such potential and the food we've had there has been good, but the organisation and management are absolutely shocking! we would not recommend anyone get married at either of these places. We really felt like they took our money and ran! We got married in March 2008 at the Dog Inn and we had 16 guests. We were sold the wedding package as a very flexible, personal service to make our day as special as possible. Our experience was anything but.... 1. all arrangements for the setup of the wedding room and later on wedding meal were agreed with the owner Richard (who insisted we came in on a weekday to plan this beforehand - as they were too busy at weekends which meant we took a days leave as we both work full time). On the wedding day we found these plans were ignored and this meant the wedding party were moving tables and chairs around 10 mins before the wedding (whilst staff watched) and again we had to wait for dinner while tables were rearranged to what we had asked for initially! 2. the grooms mum made the wedding cakes and got them safely by car to the dog Inn near Canterbury from Maidstone . They were then passed to the staff to arrange and present. We found the cakes at the head table....many of the cakes had been broken and no effort made to tell us or even put the broken ones at the back! 3. Despite not wanting a wedding package (we really just wanted the wedding and meal) Richard told us this was essential to book the wedding. We were also told we had to have canapes as part of the package....all part of the quality service! (although not so flexible that we could have a few half lagers for non champagne drinkers as Richard said pouring the lager would delay the promptness of serving the canape drinks) on the day the canapes or drinks were not ready promptly despite the restaurant being empty and the groom had to ask for them....We also paid the extra per head to receive amongst other things tea and coffee for guests all day. This was not once offered and we alerted staff to this when one of the guests PAID for a (complimentary) coffee about an hour after dinner. No staff told the guest this should be complimentary. Tea and coffee were then brought out once we asked and plonked on a table in conference style flasks for us to pour whilst the member of staff went back to playing with her hair behind the bar! Two bottles of special wine we paid for to be delivered to two of our guest rooms never arrived. 4.. When we told Richard after the day about these (amongst other) problems initially we thought our complaint had been heard.....we agreed a discount for goods not received and were offered a complimentary meal for 6. we went off on our honeymoon and thought we'd receive the complimentary meal voucher in our return.... not to be....6 reminder calls to Richard and over a month later we still hadn't received it..we were not really bothered about going back to be honest but because of the principle we pursued it until Richard was rude to us and basically told us he was too busy to deal with it anymore! He said he had sent it,, but it never arrived with us. At the end of our patience we then reported them to the Kent County Council Registrars Office (who award the wedding venue licence) who also reported them to Trading Standards to deal with the parts outside their remit). Funnily enough we then received a copy of an email (voucher) sent to us by Richard. No apology just highlighted to show he had sent the email...as I said these things happen in cyberspace, but we hadn't received it..which we had tried to explain to him...he seemed more interested in proving himself right than providing any kind of customer service and why couldn't he have used that envelope and stamp to send us that voucher in the first place?! I don't know how they can offer a wedding service when they so massively failed a wedding of 18 people (on a quiet night at the restaurant)...we feel we have to concur with the other reviews. According to Richard they regularly have weddings of 150+! I don't know how! In our opinion, please do not risk your wedding day by booking it here. Written without prejudice


Restaurant at The Dog Inn
my grand father recently died and we had the cremation at burham then booked the dog inn for the reception afterwards the owner quoted my mother £600 for a buffet for 60 people which we duly agreed too. the buffet consisted of biscuits and some quiche and cucumber sandwiches with tea and coffee . when we complained and told him that biscuits are not usually part of a buffet he just shruged his sholders and walked off . to date he has now charged my mother £750 to her credit card which she has now had to cancell to stop this man charging any more money for biscuits ! buyer beware go here and complain and it will cost you !
Restaurant at The Dog Inn
upon arrival this gastro pub was outstanding as was the food wine and service. well worth the 45min drive top notch


Strada
Strada is a gem. Great food, great location and great prices. All around recommend it.
Strada
Great food with main courses that suited us all

 
Bigbury Hillfort
Harbledown
Conduit House
English Heritage
Any reasonable time. Exterior viewing only.
Eastbridge Hospital of St Thomas
High Street
+44 (0)1227 471688
www.eastbridgehopsital.co.uk
All year: (except Good Friday, Christmas Day & 29th December) Monday - Saturday, 10 am - 4.45 pm. Includes Greyfriars Franciscan Chapel. House & Garden: Easter Monday - 27 September: Monday - Saturday, 2 pm - 4 pm.
Canterbury Cathedral
+44 (0)1227 762862
www.canterbury-cathedral.org
Goodnestone Park Gardens
Lady FitzWalter
Goodnestone Park
+44 (0)1304 840107
www.goodnestoneparkgardens.co.uk
19th February - 1st October: 12 pm - 5 pm. 22nd March - 1st October: Wednesday - Saturday & Bank Holiday Mondays, 11 am - 5 pm.
St John"s Commandery
English Heritage
+44 (0)1304 211067
All year any reasonable time. Exterior viewing only, Internal viewing by appointment; please call +44 (0)1304 211067 for details.